Dubber is natively integrated with Microsoft Teams, so you don’t need extra hardware or complex deployments. Once enabled, you can:

• Automatically record every call with a click, so no interaction goes undocumented.
• Manage recording policies centrally using role-based permissions.
• Access recordings, transcripts, and insights from a cloud-based platform that scales as your organisation grows.

Because it’s fully certified for Microsoft Teams, Dubber fits into your existing environment and helps you reimagine how you capture and use conversations as data, rather than just storing audio files.

Dubber is designed to support organisations that operate in regulated environments and need strong data controls. Key compliance and governance capabilities include:

• Standards support: Helps you meet requirements such as PCI, HIPAA, and GDPR, along with other regulatory standards.
• Enterprise-grade security and data sovereignty: Your conversation data is protected and stored in line with regional data requirements.
• Automatic redaction: Sensitive information can be automatically redacted from recordings and transcripts to reduce risk.
• Unlimited retention storage: Store recordings for as long as your policies require, without traditional capacity limits.

With these controls in place, Dubber helps you reshape how you manage compliance across calls and meetings in Microsoft Teams, while keeping governance practical for your teams.

Dubber goes beyond recording by turning conversations into actionable intelligence. Its AI capabilities include:

• Transcriptions of calls and meetings.
• Sentiment analysis to understand customer and employee tone.
• Keyword search and auto-tagging notifications to quickly find and track key topics.
• Real-time alerts for important events or phrases.
• Dubber Moments, a patented trained AI model that pinpoints and analyses critical moments in conversations.

These capabilities support concrete outcomes across sectors:

• Automotive: Identified sales opportunities, improved employee effectiveness, and enabled targeted training.
• Local government: Improved customer support by better understanding service requests and shaping council initiatives.
• Retail: Boosted customer service and employee wellbeing, while reducing response time to abusive calls.

Product options include:

• Dubber Recording: An entry-level, single-endpoint call recording solution for affordable, flexible recording.
• Plus Trends: Adds AI-powered conversation intelligence and trend analysis through a single “Moment”.
• Dubber Unified Capture: Captures content across multiple services and endpoints to meet regulatory needs.
• Dubber Insights: Out-of-the-box solutions using Dubber Moments to deliver business insights and unlock new revenue opportunities, with Unified Capture features included.

Together, these tools help you rethink how you use everyday conversations in Microsoft Teams to guide decisions, training, and customer experience.